RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

We place great emphasis on high-quality products and a satisfactory shopping experience. Our return policy is valid for 14 days from the date of delivery. After this period, we unfortunately cannot offer a refund or exchange.

Returns must be unused, in the same condition as received, and in the original packaging. Please contact customer service at info@fawnstech.com before initiating a return. Please read the following guidelines carefully before returning an item.

1. Order Cancellation

If you have already completed payment but the order has not yet been shipped, you may request a cancellation. For cancellations, transaction fees from the platform or payment provider may apply and will be deducted from the refund. Please contact our customer service as soon as possible.

Once an order has been shipped, it cannot be cancelled. If you still wish to return the item, please follow the return process.

2. Return Conditions

Returns are accepted within 14 days of receipt. Late requests will not be processed.

Returned items must:

• Be unused and unwashed

• Be in the original packaging

• Include all original accessories, labels, manuals, and the invoice or order number

Returns will not be accepted if the item:

• Has been used

• Is damaged, stained, or has odors, is missing parts, or is otherwise unsellable

Do not send the item back to the manufacturer.

3. Return Shipping Costs​

We cover return shipping costs if:

• The item has a quality defect

• You received the wrong item

Please send photos or videos as proof to info@fawnstech.com. After confirmation, you will receive return instructions and the shipping cost will be refunded.

If the return is due to the following reasons, the customer is responsible for shipping costs:

• Personal reasons (e.g., dislike the item, wrong size, wrong order)

• Incorrect address, refused delivery, or failure to collect on time

Note: If the return is shipped without tracking or if the item is damaged or lost due to poor packaging, we are not responsible, and a refund cannot be issued.

4. Refund Process​

After receiving and inspecting the returned item, the refund will be processed within 5–7 business days.

The refund will be issued to the original payment method (e.g., credit card, PayPal, Klarna).

Processing times may vary depending on the bank or payment provider.

5. Delayed or Missing Refunds​

If you have not received the refund within the expected processing time:

• Check your bank statement or payment account

• Contact your bank or payment provider (e.g., credit card company, PayPal, Klarna)

• For further questions, contact us at info@fawnstech.com

6. Exchange Policy​

We accept exchanges only if:

• The item has obvious quality defects

• The item was damaged during transport

Exchanges apply only to the same model and style. Please contact us within 48 hours of receipt and send photos or videos to info@fawnstech.com. Late requests will not be processed.

For exchanges due to personal reasons (e.g., wrong size or color), the customer bears the shipping costs. Items that have already been exchanged cannot be returned or exchanged again.

7. Handling of Gifts and Free Items​

Free gifts must be returned together with the main item. Otherwise, the gift's value will be deducted from the refund.

If the order was marked as a "gift" during purchase, a voucher of equivalent value will be issued to the recipient upon return.

If the order was not a gift, the refund will be issued to the original purchaser. Free items are complimentary and not included in the product price.

No compensation will be provided for damaged, lost, or out-of-stock gifts.

8. Return Address​

Contact customer service to obtain the correct return address.

⚠️ Do not ship returns without prior approval. Unauthorized returns will be rejected.

Note: The return address differs from the address on the package label.

Standard Return Address:​

Recipient: PATAC GMBH-LY-FXGJ

Address: Halskestraße 22–26, Halle A4+A5

City: Ratingen

State: NRW

Postal Code: 40880

Country: Germany

Before returning, email info@fawnstech-.com to:

• State the reason for return

• Obtain approval and detailed instructions

The customer is responsible for return shipping costs. Cash on delivery is not accepted. Shipping costs are non-refundable, and approved refunds will deduct return shipping fees.

If a new shipment is returned, destroyed, or lost due to customer errors (not collected, refused delivery, wrong address), we are not responsible and will not issue a refund.

Delivery times for returned or exchanged items may vary depending on location. We recommend using trackable shipping and purchasing shipping insurance. We cannot guarantee receipt of returned items.